Privacy Policy
Effective Date: February 28, 2026 | Last Updated: July 24, 2026
Mass & Mass LLC ("we," "us," or "our") operates the website massandmass.com and provides roofing, gutter, siding, and exterior home improvement services in Washington State. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, submit forms, book appointments, or communicate with us.
1. Information We Collect
We collect the following personal information when you submit a form, book an appointment, or contact us:
- Name (first and last)
- Phone number
- Email address
- Property address (for estimates and service appointments)
- Service type requested
- Any additional details you provide in form fields or messages
We may also automatically collect non-personal information such as browser type, IP address, and pages visited through cookies and analytics tools (Google Analytics, Meta Pixel) for the purpose of improving our website and measuring advertising effectiveness.
2. How We Use Your Information
Your personal information is used exclusively for:
- Scheduling appointments — confirming and managing your free estimate or service booking
- Service notifications — sending appointment confirmations, reminders, and updates via email or SMS
- Responding to inquiries — following up on your requests for estimates or information
- Providing services — performing roofing inspections, estimates, and contracted work at your property
- Payment processing — processing same-day appointment fees through our secure payment provider (Stripe)
3. SMS/Text Messaging Consent & TCPA Compliance
SMS Terms of Service
By checking the SMS consent checkbox on a form on our website, you consent to receive text messages from Mass & Mass LLC related to your appointment, estimate, or service inquiry. Messages may include appointment confirmations, reminders, and service follow-ups. The checkbox is unchecked by default and is never required in order to submit a form.
- Opt-in: You opt in to SMS communications by checking the SMS consent checkbox on a form on massandmass.com, or by texting us first. Submitting a form without checking the box does not opt you in, and we will not text you.
- Opt-out: Reply STOP to unsubscribe at any time. You will receive a confirmation and no further messages will be sent.
- Help: Reply HELP for help, or contact us at (425) 435-5800 or sales@massandmass.com.
- Message frequency: Message frequency varies. Typically 1-5 messages per appointment or inquiry.
- Message and data rates may apply. Check with your carrier for details.
- No sharing of mobile data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We will never send marketing or promotional text messages without your explicit consent. SMS consent is not a condition of purchasing any service from Mass & Mass LLC.
Full program disclosures are on our SMS Terms page. See also our Terms & Conditions.
4. Data Sharing — We Never Sell Your Data
We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.
We may share your information only with:
- Service providers who help us operate our business (e.g., email delivery, payment processing, appointment scheduling software) — these providers are contractually obligated to protect your data and use it only for the services we engage them for
- Legal authorities if required by law, subpoena, or court order
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This means your mobile phone number, your SMS opt-in, and your consent to receive text messages are never sold, rented, or shared with anyone for their own marketing or promotional use — including the service providers listed above.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/SSL)
- Secure cloud-hosted databases with restricted access
- Payment processing through PCI-compliant third-party providers (Stripe)
While no method of electronic transmission is 100% secure, we take reasonable precautions to protect your data from unauthorized access, disclosure, or misuse.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies for:
- Google Analytics (GA4) — to understand website traffic and user behavior
- Meta Pixel (Facebook) — to measure advertising effectiveness
- Google Maps / Places API — to provide address autocomplete functionality
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
7. Your Rights
Under Washington State law and applicable federal regulations, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS/text communications at any time by replying STOP
- Opt out of email communications by clicking "unsubscribe" in any email
To exercise any of these rights, contact us using the information below.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Typically, customer records are retained for the duration of any active warranty or service agreement, plus an additional period as required by Washington State business record retention laws.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
10. Washington State Compliance
This privacy policy complies with applicable Washington State privacy laws, including the Washington My Health My Data Act (where applicable) and the Washington Consumer Protection Act (RCW 19.86). We are committed to transparent data practices and your right to privacy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, contact us:
- Company: Mass & Mass LLC
- Phone: (425) 435-5800
- Email: sales@massandmass.com
- Address: 3970 W Lake Sammamish Pkwy NE, Redmond, WA 98052
- Website: massandmass.com
- Follow us: Facebook · Instagram