SMS Terms & Conditions
Effective Date: July 24, 2026 | Last Updated: July 24, 2026
These SMS Terms & Conditions govern the text messaging program operated by Mass & Mass LLC, a licensed roofing contractor (WA L&I license MASSMML832MJ) located at 3970 W Lake Sammamish Pkwy NE, Redmond, WA 98052.
1. Program Description
The Mass & Mass LLC SMS program sends customer care and appointment-related text messages to people who have requested an estimate, booked an appointment, or contacted us about roofing, gutter, siding, or exterior home improvement services.
Messages you may receive include:
- Appointment confirmations and scheduling changes
- Appointment reminders
- Questions needed to prepare or qualify your free estimate
- Replies to text messages you send us
- Follow-up about your roofing project or service request
Sample message: “Mass & Mass: Hi John, confirming your free roof estimate on Tue 7/29 at 10:00 AM at 123 Main St. Reply STOP to unsubscribe, HELP for help.”
2. How You Opt In
You opt in to receive text messages from Mass & Mass LLC by voluntarily providing your mobile phone number and submitting a form or booking an appointment on massandmass.com, or by sending us a text message first.
At the point of collection, every form on our website displays the following disclosure directly above the submit button:
“By submitting, you agree to receive text messages from Mass & Mass LLC about your service request. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help.”
Consent is not a condition of purchase. You are not required to agree to receive text messages in order to purchase any goods or services from Mass & Mass LLC.
We do not send marketing or promotional text messages. We will never text a number we did not receive directly from you.
3. Message Frequency
Message frequency varies. Typically you will receive 1-5 messages per inquiry or appointment.
4. Cost
Message and data rates may apply. Mass & Mass LLC does not charge for the messages themselves, but your mobile carrier's standard message and data rates apply. Check with your carrier for details about your plan.
5. How to Opt Out
Reply STOP to unsubscribe at any time to any message you receive from us. You will receive a single confirmation message, and no further messages will be sent to that number.
You may also opt out by calling us at (425) 435-5800 or emailing sales@massandmass.com.
6. How to Get Help
Reply HELP for help at any time and you will receive a message with our contact information. You can also reach us directly:
- Phone: (425) 435-5800
- Email: sales@massandmass.com
7. Carriers & Delivery
Our SMS program is supported by major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and is not guaranteed.
8. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your mobile phone number, your SMS opt-in, and your consent to receive text messages are never sold, rented, or shared with anyone for their own marketing or promotional use. For full details on what we collect and how we use it, see our Privacy Policy.
9. Changes to These Terms
We may update these SMS Terms & Conditions from time to time. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
Questions about our SMS program? Contact us:
- Company: Mass & Mass LLC
- Phone: (425) 435-5800
- Email: sales@massandmass.com
- Address: 3970 W Lake Sammamish Pkwy NE, Redmond, WA 98052
- Website: massandmass.com
See also our Terms & Conditions and Privacy Policy.